Return and exchange

Back

All items purchased on our website can be returned within 14 business days from the day you receive your order. To initiate a return, simply complete the return form accessible from your customer account. Once your request has been submitted, our customer service will review it and send you a return authorization by email within 2 business days. This authorization is essential for us to process your return.

We ask that you return items in their original condition, with their packaging and labels intact. If these conditions are not met, we will not be able to accept your return and the item will be returned to you. Once your return is authorized, follow the instructions provided in the confirmation email. A prepaid label will be sent to you to facilitate the return.

Return costs are covered for any order returned from mainland France. For returns by mail from Europe and the rest of the world, shipping costs remain the responsibility of the customer.

Upon receipt of your return, we will inspect it. If everything is in order, a refund will be processed within 14 working days, directly to your original method of payment. You will receive a confirmation email once the refund has been issued.

Exchange

If you wish to exchange an item for a different size or color, this can be done free of charge within 14 days of receiving your order. Simply fill out the form indicating the desired size or color from the available options. We will reserve your new item and send it to the original delivery address as soon as we receive your returned product.

Once the item has been shipped, you will receive an email confirming the shipment with all the necessary details. Please note that each item can only be exchanged once, but if necessary, you can always return a product using the standard return procedure.

 

Refunds

Refunds are processed within 14 business days following the receipt and approval of your return. The amount will be credited to your original payment method, and the timing may vary depending on the payment method used. For credit card payments, the amount will be directly credited to your account. For payments made via digital wallets or other apps, the funds will be returned to your wallet.

If you have received a refund confirmation but do not see the funds reflected in your account, we recommend contacting your bank. Should you need further assistance, our customer service team is available to help you.

Help

If you have any questions or need assistance regarding our return policy, our customer service team is available to help you by email or phone. We are committed to making your online experience as pleasant and smooth as possible.